Contact Us
Email Support
Have a question, issue, or suggestion? Send us an email and we will get back to you within 48 hours.
support@dear-diary.appQuick Links
Frequently Asked Questions
Is my journal data stored on your servers?
No. Your journal entries, notes, mood logs, and tags are stored exclusively on your device. They are never transmitted to or held by our servers.
How do I delete my data?
You can delete your server-side data directly within the app by going to Settings > Privacy & Security > Delete Account & Data. Local journal content can be removed by deleting entries in the app or uninstalling it.
How do I export my journal entries?
Open the app, go to Settings, and look for the Export option. You can export your entries in various formats for backup or portability.
The app is crashing or not loading. What should I do?
Try restarting the app or your device. If the issue persists, make sure you are running the latest version from the App Store or Google Play. If it still does not work, contact us at support@dear-diary.app.
How do I change my notification settings?
Open Dear Diary, go to Settings, and tap Notifications. From there you can customize your reminder schedule and preferences.
Is Dear Diary free to use?
Dear Diary is free to download and use. Some premium features may be available through an optional subscription.
Still need help?
If you could not find what you were looking for, do not hesitate to reach out. We are happy to help.
Contact Support